Privacy Policy & Commercial Data Governance

1. Introduction & Commitment to Confidentiality

Pantheon Moving LLC, operating as Pantheon Logistics (USDOT #4086499 • MC #1555799), is committed to safeguarding the proprietary information of our B2B commercial partners, interior design firms, corporate accounts, and individual consignees. This Privacy Policy details how we collect, process, store, and protect logistical and contact information gathered through our website (pantheonwhiteglovelogistics.com), freight intake engines, electronic delivery logs, and dispatch telephone interactions.

2. Information We Collect

In the course of providing commercial freight receiving, climate storage, and white-glove inside delivery, we collect the following categories of data:

• Commercial Client & Billing Information: Company name, corporate headquarters address, federal tax ID / EIN (for credit applications), billing contacts, accounts payable email, and direct telephone numbers.
• Delivery Site & Consignee Logistics: Final destination address, residential gate codes, building management contacts, freight elevator booking confirmations, certificate of insurance (COI) requirements, and key personnel contact info.
• Digital Photographic Intake Records (OS&D Reports): 4K digital photographs of shipping crates, manufacturer labeling, serial numbers, shock sensors (Tip-N-Tell / Drop-N-Tell), and any transit damage documented during intake inspections.
• Technical & Telemetry Data: IP addresses, browser user-agents, referring URLs, and session analytics collected via secure server logs to maintain website security, prevent fraud, and optimize loading performance.

3. How We Use Collected Information

All collected information is used strictly to fulfill commercial logistics operations:

• Coordinating freight receiving appointments and notifying clients of dock intake.
• Generating and distributing electronic 24-Hour Digital OS&D Inspection reports and Bills of Lading.
• Dispatching 100% W-2 uniformed delivery crews and executing route optimization across the Kansas City metropolitan area.
• Issuing certificates of insurance (COIs) to commercial property managers and high-rise loading dock superintendents.
• Invoicing, processing payments, and maintaining regulatory compliance with FMCSA, USDOT, and Missouri motor carrier standards.

4. SMS / Mobile Communication & TCPA / 10DLC Compliance

Pantheon maintains strict compliance with the Telephone Consumer Protection Act (TCPA) and cellular carrier 10DLC standards regarding automated and manual SMS delivery notifications:

• Purpose of SMS Alerts: When you provide a mobile phone number through our freight intake form or delivery coordination emails, your number is used exclusively for operational dispatch purposes—specifically driver arrival windows, real-time ETA updates, delivery signature links, and urgent dock notifications.
• Zero Marketing Sharing: Mobile phone numbers collected for delivery and dispatch alerts are never sold, rented, leased, or shared with third parties or affiliates for promotional or marketing purposes under any circumstances.
• Opt-Out & Help: You may reply STOP to any dispatch SMS message at any time to immediately discontinue text updates. You may reply HELP or call our dispatch desk at (913) 256-5515 for immediate operator assistance.

5. Data Security, Cloud Storage & Retention

Pantheon deploys robust administrative, technical, and physical safeguards to prevent unauthorized access or disclosure:

• Encryption: All website data transmissions are secured using 256-bit TLS/SSL encryption. Cloud databases storing customer dossiers and BOL archives utilize encrypted storage at rest.
• Physical Terminal Security: The 1520 NW Vivion Rd warehouse facility is secured with 24/7 commercial CCTV video surveillance, biometric/keycard access gates, and motion-activated security sensors.
• Retention Schedule: Bill of Lading manifests, signed delivery receipts, and OS&D photo dossiers are maintained for three (3) years to comply with FMCSA motor carrier recordkeeping regulations, after which non-active records are securely archived or purged.

6. Client Rights & Data Control (CCPA / CPRA & State Standards)

Depending on your jurisdiction, commercial clients and individual consignees hold specific rights regarding their information:

• Right to Know & Access: You may request a complete transcript of all contact data, active warehouse inventory listings, and delivery records associated with your account.
• Right to Rectification: You may request corrections to any inaccurate commercial contact, delivery address, or billing records.
• Right to Deletion: Subject to mandatory FMCSA statutory record retention guidelines and unpaid account balances, you may request the deletion of historical account contact files.

7. Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in regulatory standards or freight management technologies. Any revisions will be published immediately on this page with an updated "Effective Date".